Process Trainer, India
I joined Barclays just under 4 years ago as a Quality Analyst and was moved into the training department as a Line Trainer. I then got promoted as a Process Trainer where I was a part of the transition team to transit the virtual contact centre (VCC) from Mumbai. In April 2008 I moved to Central Telephony to transit it from Mumbai. Throughout I have trained advisors and team managers, and have been a part of process improvement projects aligned to operations. Currently I’m being cross-trained for our Online Banking Helpdesk.
While training others I have all the time I need to focus on my trainees for three weeks. When I’m not training I become involved in audits and process improvement projects for operations. I’ve probably learned the most from my time transitioning Central Telephony.
What I enjoy most about being here is that there’s a lot of equality and diversity in my colleagues; community service is in our blood and there are always opportunities to learn. That’s what I’ll be doing as I add to my expertise and move up the ladder.
I started this wonderful and eventful journey along with a handful of employees. I feel fortunate to be one of those who got the opportunity to work in different areas, namely Quality and Training. It wouldn’t have been possible without the guidance and support of my seniors and colleagues. For me, the time I have spent here has been the best and I wish and hope it continues forever.