Using our website
We’re always looking for ways to make our websites and online services easier to use. Where possible, we follow the guidelines developed by the Web Accessibility Initiative (WAI) and the Royal National Institute for the Blind (RNIB).
Finding your way around
We try to design our websites so it’s easy for you to find the information you need. If you get stuck, you’ll find help pages, site maps and contacts pages in most of our sites.
Even fully-sighted people can find reading text on a screen difficult or tiring, so we have chosen an easy-to-see web colour scheme and a clear font type, size and colour.
If you use a screen reader
Not everyone uses a traditional browser, so we’ve designed our sites to work with screen readers. We use text (in ALT tags) to describe images. We use descriptive links (eg More about mortgages instead of Click here) so you know where the link takes you, and we don’t use frames which are difficult for screen readers and special browsers to interpret.
Change your computer settings
There are lots of changes you can make to your computer to make browsing the internet a better experience. If you want to alter the way you see, hear or use a website, you can change options in your internet browser.
The BBC and AbilityNet have developed a website called My Web My Way. It has comprehensive and up-to-date information on changing your browser settings for Windows, Mac and Linux users.